- To secure your place, full payment must be made at the time of booking. Except in very special circumstances, bookings are generally non-refundable (at the discretion of management).
- No shows and cancellations within less than 24 hours of the scheduled activity will be charged at the full activity rate with no make up activity offered.
- Cancellations with more than 24 hours notice will be charged at the full activity rate. However, they will qualify for a free make up activity of the same value in a different time slot. The make up activity must be scheduled within two weeks of the missed activity and must be taken within one month of the missed activity date (or the make up will be forfeited and the charge will be final).
Wet Weather Policy:
- For the safety and comfort of our riders and horses, activities may be cancelled with short notice at the discretion of Horses In Mind management due to Unfavourable, wet or muddy conditions, rain and/or windy weather. In this case, the customer will be offered a make up of the same lesson/activity on a different day (date subject to availability). We do not provide refunds when events are cancelled due to weather.