For full-term or block purchased bookings (e.g. regularly attended activities booked in advance for the term or purchased in a block)

  • To secure your place for the full-term (or block of sessions), full payment must be made at the time of booking. Except in very special circumstances, bookings are generally non-refundable (at the discretion of management).
  • On the first no show or cancellation in a term (regardless of notice period) you will be permitted to attend a make up lesson/activity (at the same or lesser value) on another day or time in that same term (date subject to availability).
  • On the second no show or cancellation in the same term (regardless of notice period) you will not be offered a make up of the same lesson/activity. However two missed sessions may be rolled in to a single day of attendance at Pony Camp (date subject to availability).
  • After more than two no show’s or cancellations in a single term (regardless of notice period) you will be charged at the full activity rate, and the appointment will be forfeited, with no further make up sessions offered.

For all one-off activities (e.g. pony parties, trail rides and other stand-alone bookings)

  • To secure your place, full payment must be made at the time of booking. Except in very special circumstances, bookings are generally non-refundable (at the discretion of management).
  • No shows and cancellations within less than 24 hours of the scheduled activity will be charged at the full activity rate with no make up activity offered.
  • Cancellations with more than 24 hours notice will be charged at the full activity rate. However, they will qualify for a free make up activity of the same value in a different time slot. The make up activity must be scheduled within two weeks of the missed activity and must be taken within one month of the missed activity date (or the make up will be forfeited and the charge will be final).

Wet Weather Policy:

  • Horses In Mind activities will generally proceed in light rain. However, for the safety and comfort of our riders and horses, activities may be cancelled with short notice at the discretion of Horses In Mind management due to muddy conditions, rain and/or windy weather. In this case, the customer will be offered a make up of the same lesson/activity on a different day (date subject to availability). We do not provide refunds when events are cancelled due to weather.